Terms and Conditions

Last updated: 26 May 2026

These Terms and Conditions (the "Terms") govern your use of the websites complicated.cz and fromfathertonothing.com (the "Sites") and any services we provide through them.

Provider:

Complicated Management s.r.o. Registered seat: Masarykova třída 882/28, Hodolany, 77900 Olomouc, Czechia Company ID (IČO): 23810998 Email: office@complicated.cz

By using the Sites or services, you agree to these Terms. If you do not agree, please do not use the Sites or services.

1. Services

1.1 We provide educational content on family business succession, multi-generational wealth transfer, and related topics. The content includes:

essays, articles, and book excerpts authored by Michal Hanych
the From Father to Nothing conversation card deck and accompanying materials
a newsletter delivered by email
workshops, retreats, and other educational engagements arranged under separate agreement

1.2 Some materials are freely available. Some require an email subscription. Some require a separate written agreement and payment.

2. Educational nature; no professional advice

2.1 All content on the Sites is provided for educational and informational purposes only. It does not constitute legal, tax, accounting, investment, financial, or any other form of professional advice.

2.2 The content reflects the personal experience and opinions of the author. Every legal, tax, financial, and family situation is unique and requires individualized assessment by qualified professionals.

2.3 No attorney-client, advisor-client, or fiduciary relationship is created by your access to the Sites, your reading of the content, your subscribing to the newsletter, or your downloading any materials.

2.4 You should consult your own qualified attorney, tax advisor, accountant, or financial advisor before making any decision based on the content.

2.5 Any case study or factual example in the content is illustrative or anonymized and must not be treated as advice applicable to any specific situation.

3. Intellectual property

3.1 All content on the Sites, including text, conversation cards, book excerpts, illustrations, photography, design, code, and the brand names Complicated, From Father to Nothing, and Nepřipravené předání podnikání mezi generacemi, is the exclusive property of Complicated Management s.r.o. and its authors. It is protected by Czech and international copyright law.

3.2 You may:

read, save, and print the content for personal, non-commercial use
share short excerpts on social media with attribution and a link to the source
print the conversation cards and use them in private settings, including family conversations, your own advisory practice, and workshops you yourself facilitate

3.3 Without our prior written consent, you may not:

republish, redistribute, or sell the content or materials
modify, adapt, or create derivative works
remove attribution or branding
use the content to train artificial intelligence or machine learning systems
use the materials in a commercial publication, product, or service

4. Your information; subscriptions

4.1 To subscribe to the newsletter, receive the conversation cards, or request information about workshops, you provide your email address. You may optionally provide a name.

4.2 You confirm that any information you provide is accurate, that the email address belongs to you or that you have authority to use it, and that you are at least 16 years old.

4.3 You may unsubscribe at any time by clicking the unsubscribe link in any email, by replying to any newsletter email, or by sending a request to office@complicated.cz.

5. Personal data; GDPR

5.1 We process personal data in accordance with Regulation (EU) 2016/679 (the "GDPR") and Czech Act No. 110/2019 Coll. on personal data processing.

5.2 Controller

The controller of your personal data is Complicated Management s.r.o., IČO 23810998, with its registered seat at Masarykova třída 882/28, Hodolany, 77900 Olomouc, Czechia. Contact: office@complicated.cz.

5.3 Categories of personal data processed

email address (mandatory for subscription)
name (optional, used to personalize emails)
preferred language
the source from which you subscribed (e.g., conversation cards form, homepage form)
basic technical data from web server logs (IP address, browser user agent, timestamp), retained briefly for security purposes

5.4 Purposes and legal bases

Purpose	Legal basis
Sending you the newsletter you subscribed to	Consent, Art. 6(1)(a) GDPR
Delivering the conversation cards or other materials you requested	Performance of the agreed service, Art. 6(1)(b) GDPR
Operating, securing, and improving the Sites	Legitimate interest, Art. 6(1)(f) GDPR
Complying with legal and accounting obligations	Legal obligation, Art. 6(1)(c) GDPR

5.5 Recipients and processors

We use the following processors to deliver the service:

Listmonk: open-source newsletter platform, self-hosted by us on infrastructure in the European Union
Resend, Inc. (USA): used as an SMTP delivery sub-processor for outbound emails. Transfers of data to Resend are protected by Standard Contractual Clauses under Art. 46 GDPR
Hetzner Online GmbH (Germany): hosting provider for our servers within the European Union

We do not sell, rent, or share your personal data with third parties for marketing purposes.

5.6 Retention period

email and subscription records: for as long as you remain subscribed, and for up to 12 months after unsubscription for audit and dispute purposes
web server logs: up to 14 days
accounting and tax records: for the period required by Czech law, typically 5 to 10 years

5.7 Your rights under the GDPR

right of access: confirmation that we process your data, and a copy of it
right to rectification: correction of inaccurate or incomplete data
right to erasure ("right to be forgotten"): deletion of your data
right to restriction of processing: limitation in certain circumstances
right to data portability: receipt of your data in a structured, machine-readable format
right to object: to processing based on legitimate interest
right to withdraw consent: at any time, without affecting the lawfulness of processing before withdrawal
right to lodge a complaint with the Czech Office for Personal Data Protection (Úřad pro ochranu osobních údajů, Pplk. Sochora 27, 170 00 Praha 7, www.uoou.cz), or with the supervisory authority in your country of residence

To exercise any right, email office@complicated.cz. We will respond within one month of receiving your request.

5.8 No automated decision-making

We do not use automated decision-making or profiling that produces legal effects concerning you.

6. Cookies and similar technologies

6.1 The Sites use only essential local storage to remember your dismissal of the cookie notice and your subscription state on the conversation cards page. These mechanisms do not track you across other websites.

6.2 We do not use analytics cookies, advertising cookies, social network tracking pixels, or any third-party tracking technologies.

7. Workshops, retreats, and paid services

7.1 If you engage us for a workshop, retreat, or other paid educational service, the specific terms of that engagement, including scope, price, dates, deliverables, and cancellation, will be set out in a separate written agreement.

7.2 Paid services are provided as educational content. Section 2 of these Terms (no professional advice) applies in full to paid services.

7.3 Refund and cancellation rules for paid services are governed by the individual agreement, in addition to any rights you have as a consumer under Czech mandatory law.

8. Limitation of liability

8.1 The Sites and the free services are provided "as is" and "as available", without warranties of any kind, express or implied, except those required by mandatory Czech consumer law.

8.2 To the maximum extent permitted by law, Complicated Management s.r.o. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Sites or services. This includes, without limitation, lost profits, lost opportunities, or business decisions made in reliance on the content.

8.3 Our total aggregate liability for any claim arising from your free use of the Sites is limited to CZK 1,000. For paid services, the liability cap is the lower of (a) the price actually paid for that service or (b) the cap set out in the individual agreement for that service.

8.4 Nothing in these Terms limits or excludes liability that cannot be limited or excluded under mandatory Czech law, in particular liability for gross negligence, intentional acts, or harm caused to a person's life or health.

9. External links

9.1 The Sites may contain links to third-party websites. We are not responsible for the content, accuracy, or privacy practices of any third-party website and do not endorse them.

10. Governing law and disputes

10.1 These Terms, and any non-contractual obligations arising from them, are governed by the laws of the Czech Republic, excluding its conflict-of-laws rules.

10.2 The competent Czech courts have exclusive jurisdiction over any dispute arising from these Terms, except that consumers retain the rights granted by mandatory provisions of the consumer-protection law of their country of residence.

10.3 If you are a consumer resident in the Czech Republic, the competent out-of-court dispute resolution body is the Czech Trade Inspection Authority (Česká obchodní inspekce, Štěpánská 567/15, 120 00 Praha 2, www.coi.cz).

11. Changes to these Terms

11.1 We may update these Terms from time to time. The "Last updated" date at the top of the document reflects the current version.

11.2 Material changes, meaning those affecting your rights or obligations in a substantive way, will be notified to subscribers by email at least 30 days before they take effect, where reasonably practicable.

11.3 Non-material changes (typographical corrections, clarifications, address or contact updates) may take effect immediately upon being published on the Sites.

11.4 Your continued use of the Sites after the effective date of any update constitutes acceptance of the updated Terms.

12. Severability; entire agreement

12.1 If any provision of these Terms is held invalid or unenforceable by a competent authority, the remaining provisions shall remain in full force and effect.

12.2 These Terms, together with any individual agreement for paid services, constitute the entire agreement between you and Complicated Management s.r.o. regarding your use of the Sites and the services described above.

13. Contact

For any question, exercise of rights, or notice under these Terms or applicable data-protection law:

Complicated Management s.r.o. Masarykova třída 882/28, Hodolany 77900 Olomouc, Czechia IČO: 23810998 Email: office@complicated.cz